📦 Delivery & Refund Policy
Free international shipping on orders over £150 / €180 / $200
1. UK Shipping 🇬🇧
| Region | Shipping Method | Delivery Time | Cost | Free On Orders Over |
|---|---|---|---|---|
| Mainland UK | Evri Standard | 2–3 working days | £3.69 | £50 |
| Mainland UK | DPD Next Working Day | 1 working day | £5.99 | — |
| Mainland UK | DPD Saturday Delivery | Saturday delivery | £8.49 | — |
| Scottish Highlands, Northern Ireland, BFPO | Standard 2–3 working days | 3 working days | £6.99 | £150 |
Orders placed before 5pm (Mon–Fri) are dispatched the same day; orders after that may be sent next business day.
2. European Shipping 🌍
| Destination | Delivery Time | Cost | Carrier |
|---|---|---|---|
| France, Germany, Benelux, Ireland, Italy | 3–5 working days | €9.99 | DHL |
| Portugal, Spain, Scandinavia | 5–7 working days | €15.99 | DHL |
| Malta, Cyprus | 4–10 working days | €17.99 | FedEx |
3. Rest of World Shipping 🌎
| Destination | Delivery Time | Cost | Carrier |
|---|---|---|---|
| USA, Canada, Australia, New Zealand | 4–10 working days | ~£14.99/$18.99 | FedEx |
| UAE, Saudi Arabia, India, Asia (excl. China) | 4–10 working days | ~£12.99–£22.99 | FedEx |
| Other international destinations | 5–15 working days | £24.99–£42.99 | DHL or FedEx |
4. Important Shipping Details
- Dispatch Confirmation: We’ll email you a tracking number once your order ships.
- Address Accuracy: Please ensure all delivery details are correct—mistakes may cause delays or invalid refunds.
- Safe Place Delivery: If you’re not home, couriers may leave parcels in a “safe place.” You can update delivery preferences via courier messaging.
5. Damaged, Lost, or Missing Items
- Damaged Items: Report within 24 hours of delivery with photos and retain original packaging.
- Missing Items: If marked “delivered” but not received, you may need to complete a “Denial of Receipt” form for courier investigation.
6. Returns & Refunds
- You have 14 days from delivery to cancel according to Consumer Contracts Regulations.
- Returned goods must be unused, unopened, and in original packaging.
- Refunds (excluding initial shipping cost) are issued within 14 days of receiving your return.
- Refunds may be reduced if items show signs of use beyond basic inspection.
Return shipping costs are the customer’s responsibility unless goods are faulty.
7. Tracking & Carriers
- We ship using Evri, DPD, DHL, or FedEx, all with tracking included.
- Track your order using the link provided in your Shipping Confirmation email.
8. International Shipping Notes
- Packages may ship from international hubs (e.g., Germany) for Some destinations—this may affect delivery speed.
- Delivery times can be longer during holidays or unforeseen disruptions.
✅ Key Summary
- Free shipping: over £50 within UK, over £150 internationally
- Tracked delivery for every order
- Report issues within 24 hours
- 14-day returns in original condition
- Refunds processed within 14 days after receipt