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Terms and Conditions – Supp Diamonds
Supp Diamonds is operated by Primo Element Ltd (Company No. 16425166), with its registered office at 111 Durlston Road, Kingston upon Thames, KT2 5RS, trading through suppdiamonds.com.
These Terms and Conditions (“Conditions”) apply to all use of the Website and all purchases made through it.
1. Definitions
- Conditions – these terms and conditions.
- Product – any item displayed for sale on the Website.
- Product Description – information, specifications, delivery estimates for each Product.
- Users – visitors of the Website.
- Personal Information – data you provide when registering or ordering.
- We/us – Primo Element Ltd trading as Supp Diamonds.
- Website – suppdiamonds.com and any replacements.
- Cookies – text files stored on your device to save session information.
- UK – England, Scotland, Wales, Northern Ireland, and Channel Islands.
- You – users and customers of this Website.
2. Use of the Website
By accessing or placing an order on the Website, you agree to comply with these Conditions.
You declare your Personal Information is accurate and current, and you will update it as necessary.
You agree not to impersonate someone else or use false details.
3. Our Rights
We reserve the right to:
- Modify or suspend the Website (or parts of it) at any time without notice.
- Change these Conditions at any time; continued use after updates implies acceptance.
Please review these Conditions regularly.
4. Third‑Party Links
The Website may link to external sites for information or convenience. We are not responsible for their availability, content, privacy practices, or any harm arising from using them.
5. Product Recommendations
We may show recommendations based on your browsing history—see our Privacy & Cookie Policy for details on how we use your personal data.
6. Privacy & Cookies
We treat all Personal Information as confidential, processed according to UK GDPR and consumer law. See our Privacy & Cookie Policy for full information.
7. Product Descriptions
- Products are sold subject to their Product Descriptions, including specifications and estimated delivery times.
- Product data (prices, availability) are updated regularly but may change without notice.
- Images are illustrative; always check product variant (e.g., cut, carat, setting).
- We calculate shipping costs at checkout; international shipping over £150 / €180 / $200 is free.Data: “We deliver exclusively within mainland France…” from Terms of Sale page (suppdiamonds.com) — ensure UK/international adaptation.
8. Ordering, Payment & Contract Formation
- An order is placed by clicking “Confirm Order”, indicating full acceptance of these Conditions.
- You will receive an order acknowledgment email; contract is only formed at dispatch.
- Payment is taken immediately upon order placement.
- We reserve the right to refuse or cancel orders due to:
- Out-of-stock products
- Payment failures
- Errors in pricing or descriptions
- Suspicious or excessive returns
In such cases, payments taken will be refunded promptly.
9. Delivery & Risk Transfer
- We ship via recognised carriers; tracking details are provided via email after dispatch.
- You are responsible for supplying accurate delivery details.
- Risk passes to you once the Product is delivered.
10. Cancellation, Returns & Refunds
Under the Consumer Contracts Regulations 2013 and UK consumer law:
- You have the right to cancel within 14 days of receiving goods.
- Return postage is at your expense.
- Refunds processed within 14 days after receipt of returned goods.
- For faulty or incorrect items, email photo proof within 4 days of delivery.
- Returns must be unused, undamaged, and in original packaging.
- Refunds may be adjusted if the value of goods is diminished due to handling beyond what’s necessary.
11. Liability
- We exclude liability for indirect, consequential, or financial loss (e.g. loss of profits or data).
- Liability is limited to the total price paid, except for death or personal injury due to our negligence.
12. Intellectual Property
- All Website content (text, images, videos) is owned by or licensed to us.
- You may not reproduce, distribute, or exploit content without permission.
13. Force Majeure
We are not liable for failure to perform due to events outside our reasonable control (e.g. natural disasters, strikes, acts of god, pandemics).
14. Severance, Waiver & Survival
- If any part of these Conditions is invalid or unenforceable, remaining provisions stay in effect.
- No waiver of rights unless in writing.
- Relevant clauses survive termination (e.g. liability, intellectual property, governing law).
15. Entire Agreement
These Conditions form the entire agreement. Any amendments must be written and agreed. Your statutory rights remain unaffected.
16. Governing Law & Jurisdiction
These Conditions are governed by English law. Disputes fall under the exclusive jurisdiction of English courts.
17. Contact Information
For questions or complaints, email: [email protected]
Or write to: Primo Element Ltd, 111 Durlston Road, Kingston upon Thames, KT2 5RS
